I mistakenly didn’t update my shipping address when ordering my boyfriend’s Christmas gift but customer service was SO helpful and had the address changed and order shipped within a week! About the laptop bag- I know my boyfriend will love it. He had been looking at a green leather laptop bag from a different company (3x the price of this one) but didn’t get it. I was extremely lucky to have discovered this brand. It is such good quality and feels luxurious. I can’t wait for him to open his gift because I know he’ll be extremely happy with it.